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ECOS Technical Support

Your point of contact for all technical questions

Fast. Competent. Reliable.

Our ECOS Technical Support team is your point of contact for all technical inquiries.
We provide expert assistance on the configuration, administration, maintenance, and troubleshooting of ECOS products and solutions – directly from the manufacturer and always with the goal of keeping your systems secure and running smoothly.

Technischer Support | ECOS Technology

Information

Migration from SMA to TMA for genuconnect

The operating approval of the ECOS SystemManagementAppliance (SMA) for genuconnect ends, after extension, on 08.08.2025.
It is replaced by the authorization to use the ECOS TrustManagementAppliance (TMA). The SMA for genuconnect must therefore be migrated to the TMA.

ECOS Release Notes

For ECOS appliances, web clients and SBS

Trust in future-proof security, built for a digital world without compromise.

  • Version 7.60.0 introduces support for IPv6-based transport networks between the SBS and VPN gateways. If IPv6 is supported in your environment and you update your SMA to version 7.60.0, you can use IPv6 addressing immediately after the update.
  • Version 7.61.0 removes support for the previous RDP client in version 2.2.0.

🛈 V8.2.5 includes version V8.2.4. This version was not released separately.

 

Bug Fixes

SBS1445058The configuration data may not have been saved during the enrollment process, which prevented the process from completing
 
From V8.2.4
SBS1423696The initial configuration data contained redundant entries
 1432719Occasionally, the SBS HE variant was unable to access its configuration data during the boot process (not applicable to VS-NfD)

 

Download (requires authentication via download password)

 

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You can reach us by phone or e-mail Mon-Sun from 0:00-24:00.

Support cases are processed Mon-Fri from 8:00-18:00 (except on national public holidays)

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