1st level support – for Users
Using ECOS products is really easy for users. Arising questions will usually be answered by your in-house IT department. The ECOS 1st level support team will gladly assist users with any question about the initial setup and the use of ECOS products. This service requires a separate 1st level support contract. After concluding the contract, all staff members of the respective company or organization have full access to this support service for the term of contract.
Please have your customer number at hand when calling us by phone.
You can reach us:
- by e-mail to helpdesk(at)ecos.de
- by phone: +49 6133 939-311
- preferably by using the ECOS support contact form
Scope of service of the 1st level support
Change of boot order to boot ECOS SECURE BOOT STICK from USB
Entry of the activation code, password entry and password change
Setting up the network connection (LAN, WLAN, mobile telephony; logon at Hotspot)
Monitor settings (resolution, connecting multiple monitors, projectors)
Other settings (mouse and keyboard, time, language)
Printer configuration if scheduled by IT
Document storage if scheduled by IT
Performing a hardware test in the event of incompatibilities
Assistance with questions about the product update
Service times of the 1st level support
Monday – Friday, 8.00 – 18.00 (CET), except on federal statutory holidays.
Language assistance for the 1st level support
The ECOS 1st level support is available in German and English.